
CHEERS TICKETS
Frequently Asked Questions
Find answers to common questions about using our platform. No crypto experience required. Just an email and a card.
Last updated: September 16, 2026
No. You can buy tickets, host events, resell tickets, and send tickets to a friend using nothing more than an email address and a debit or credit card. Behind the scenes we create a real wallet for you automatically (powered by Dynamic.xyz) and every purchase is still a genuine on-chain ticket you actually own. You just never have to think about seed phrases, gas, or exchanges to get started. If you're already comfortable with crypto, MetaMask and other wallets work exactly as you'd expect too. It's entirely your choice.
Both options end with the exact same result: a real ticket NFT in a wallet only you control. The difference is just how you get there.
When your wallet already holds enough, you see a single button: Buy Now, Refund, Send, List, or Withdraw. When it does not, you see two: one that loads what is missing with a card ($10 minimum) and one that uses crypto already in your wallet. Pick whichever fits you.
Yes. Card payments are handled entirely by Banxa, a licensed payment provider, through Dynamic.xyz, which also handles login. Cheers Tickets never sees, receives, or stores your card number or banking details. That relationship is directly between you and those providers. See our Privacy Policy for the full breakdown of what we do and don't collect.
No. Once you are logged in and your account holds enough, buying a ticket, claiming a refund, sending a ticket, listing one for resale, or withdrawing event revenue is a single tap. The wallet that was created for you signs in the background, on your device, and the small network fee is paid from your account balance in dollars. There are no pop-ups to approve and nothing to install. If your account is short, you are offered a card top-up first.
Find your event, pick your tickets, and choose how you'd like to pay. No hidden fees, no restrictions:
Open the Events Dashboard, click the three dots on your event, and choose QR Scan Tickets. Point your phone's camera at the attendee's code. The scanner checks three things before it says Valid: that the code was really signed by the wallet holding the ticket, that the ticket is for your event, and that the wallet still holds that exact ticket on-chain. Each ticket admits once. Scanning it a second time, from any wallet, shows Invalid. Door staff can scan by logging in with your account, or you can make them a co-organizer so they scan from their own account.
All sales are final. However, you can:
โ๏ธ Resell your ticket on the Marketplace or send it to someone else, whether you paid with crypto or card.
Refunds are only granted for verified misuse, such as:
๐จ The event was a scam. (e.g., fake performers, false advertising).
๐จ The event didn't happen.
๐จ The event was shut down by authorities for illegal activity.
What doesn't qualify for a refund?
โ You didn't like the event.
โ You got offended.
โ Someone smoked a doobie at the event. (We don't care.)
If you require a refund under these conditions, please visit Support.
Go to Support and submit a request. All refund requests are manually reviewed.
From My Tickets, open the event and click Send Ticket, then enter the recipient's wallet address. If your wallet can already cover the small network fee (a fraction of a cent), there is one Send button. If it cannot, you get two choices: load the fee with a card ($10 minimum, the rest stays in your wallet) or send with crypto you add yourself. Email accounts pay the fee from their balance in dollars. The recipient needs a wallet address to receive it; sending to an email address isn't supported yet.
Can't make it to an event anymore? List your ticket on the Marketplace and another fan buys it directly from you, wallet-to-wallet. No company ever holds your ticket or your money in between. Buyers can purchase a listing with Crypto or with Card, the same choice available everywhere else on the platform.
๐ Face value only. Cheers Marketplace only lists tickets at face value: no markups, no scalping. There is currently no option to list for less than what you paid either.
No. Comp tickets have a face value of $0, and Cheers Marketplace only lists tickets at face value, so there's nothing to resell. You can still freely send a comp ticket to someone else at any time using Send Ticket from My Tickets. It just won't show up as listable on the Marketplace.
Cheers Tickets never charges a platform fee to list, buy, or sell on the Marketplace. Listing is a direct on-chain transaction, so it does require a small network fee every time you list a ticket, a fraction of a cent. If your wallet already covers it you see one List button; if not, you can load it with a card ($10 minimum) or with crypto, same as everywhere else on the platform. There's no separate approval step and no recurring per-event setup cost, just the one network fee per listing.
Hosting an event on Cheers Tickets is permissionless. No gatekeepers, no approvals, no barriers to entry. Unlike centralized platforms like Ticketmaster, Eventbrite, and StubHub, there's no bureaucracy, no middlemen skimming off your revenue. And you don't need to already have a crypto wallet to get started.
Yes. On the Create Event page, below Ticket Types, there's an optional Comp Tickets section. Click Add Comp Ticket Type and you can create as many complimentary tiers as you like, name them whatever you want (Guest List, Press, Artist Comp), and set the supply for each. The only thing you can't change is the price, which is always $0.
โ ๏ธ Mind your venue capacity. Complimentary tiers are tracked as their own separate ticket types, so they do not come out of your paid inventory. If your room holds 400 and you want to give away 40, list 360 paid tickets and 40 complimentary. Listing 400 paid plus 40 comps means 440 people can get in.
Each comp tier asks whether it's publicly available. Choose No and the whole tier is claimed straight to your wallet when the event goes live, so it shows up in My Tickets and you hand those tickets out yourself. Nobody else can see or claim them. Choose Yes and the tier is listed publicly at $0 for anyone to claim.
Reserved tiers are minted to your wallet inside the same transaction that creates the event, so there is nothing extra to confirm. They appear in My Tickets as soon as the event is live.
Running a completely free event? Add at least one comp tier, then tick "Check box if entire event is free." The paid Ticket Types section disappears and you can publish with comp tickets alone. Unticking the box brings paid tickets back.
Open the Events Dashboard and click the three dots on your event. Edit Event lets you change the title, venue, description, flyer, performers, start time (same day), and add comp tiers; the date and paid tiers are locked once tickets are on sale. Cancel Event locks the event and opens self-service refunds for every ticket holder. Every edit is recorded in the event page's public edit history.
Yes. Open the Events Dashboard, click the three dots on your event, and choose Delegate Co-Organizer. Enter the other person's wallet address (shown on their Account page) and confirm. The event then appears on their Events Dashboard, tagged Co-organizer, with the same menu you have: Edit, Cancel, Delegate, QR Scan Tickets, and Withdraw Proceeds. Withdrawals always pay out to the host's wallet no matter who clicks the button, and early withdrawals, once enabled for the event, work for both of you. Access is per event and recorded on-chain, so it costs a fraction of a cent to set or remove. The same window has a View Delegated Co-Organizers link that lists everyone you have added with an X to remove each one, and there is no limit on how many you can add. Note that a co-organizer can do everything you can, including cancelling the event, so only delegate to someone you trust.
Make sure your event is at least 3 days in advance. This is required to create a new event or make changes to an existing one.
โ๏ธ Ticket holders can withdraw refunds if an event is canceled.
โ๏ธ Ticket buyers pay the network fee on refund transactions, which is a fraction of a cent.
โ๏ธ Cheers does not take a cut of refund transactions.
โ๏ธ To resell tickets, you must sell them one at a time, at face value.
โ๏ธ Every individual ticket, even within a bulk purchase, has its own unique QR code and its own on-chain identity that stays with it for life, even after being sent to someone else or resold. Only one scan per ticket is ever valid for entry, no matter how many times that specific ticket changes hands beforehand.
โ๏ธ Hosts can optionally set a per-wallet purchase limit on any public ticket tier when creating or editing an event, capping how many of that tier a single wallet can ever buy. This is enforced by the smart contract itself on every purchase attempt, not just checked in the app, so it can't be bypassed by hitting the buy button faster or through a different frontend.
โ๏ธ Purchase limits, face-value-only resale, and per-ticket QR codes together make bulk scalping by bots impractical.
โ๏ธ Zero fees for ticket buyers. Just network fees, which run a fraction of a cent. Card purchases add about 10 cents on top so your account can cover later actions without another card step.
โ๏ธ Event Hosts pay a flat 5% fee on ticket revenue upon withdrawal.
โ๏ธ Network fees apply when creating events, buying tickets, canceling events, issuing refunds, editing events, or withdrawing funds, payable with crypto or a card either way. Publishing an event costs a few cents; everything else is a fraction of a cent.
โ๏ธ No junk fees, no bloat, no Ticketmaster-style bullshit.
From the Events Dashboard, you'll see your event revenue and analytics.
๐ 3-Day Hold: Ticket sales are withdrawable 3 days post-event to ensure fairness. This window allows attendees to report misuse while Cheers investigates potential fraud (see Terms & Conditions).
If you created your event by logging in with email, your proceeds land in that same account's wallet. Just log back in with the same email to withdraw. The network fee comes out of your account balance in dollars; if the balance can't cover it, you'll be offered a card top-up right on the spot.
Established hosts who complete identity verification (KYC) with Cheers can be approved for early withdrawals. Once approved, that event's proceeds can be withdrawn at any time, as many times as you like, as ticket sales come in. No need to wait for the event to happen or for the standard 3-day hold. Ticket sales are never affected either way. Reach out to Cheers Tickets support to be considered.
If an event is cancelled, ticket holders can self-serve their refund from their wallet at any time. There's no deadline to claim it. But if funds are still sitting unclaimed 365 days after a cancellation, the protocol may sweep the remaining balance rather than leave it stranded in the contract forever. Claim your refund any time before then and this never applies to you.
To connect your wallet:
If your wallet connection fails, ensure your wallet app is active and unlocked, check that you're on the correct network (Base), and refresh your browser or app. If the issue continues, contact support with the error details.
Yes, you can switch wallets by disconnecting your current wallet and reconnecting with a different one. Make sure to save any ongoing work before switching.
Yes, through Banxa, without leaving the app. If you log in with email, open Account and use Add funds to load your balance with a card ($10 minimum). If you connect your own wallet, the option appears wherever it is needed: at checkout when your USDC is short, and on Refund, Send, List, and Withdraw when your wallet has no ETH on Base for the network fee. Whatever you don't spend stays in your wallet.
An optional page at cheerstickets.com/users/your-name. Set it up from Account with any connected wallet or email login. Pick a username, and optionally add a display name, bio, avatar, website, X, Instagram, Facebook, and a contact email. Every detail has its own Show switch, and they all start off, so a saved profile shows nothing until you turn things on. When you host an event, your display name and avatar appear as the organizer on that event page with a link to your profile.
Only what you switched on. Two switches are worth knowing about: Show events I host and Show events I'm attending. Events are public on-chain and are looked up by wallet address, so turning either one on effectively reveals your wallet address as well, and the profile editor says so next to the switch. Signed in with a wallet? You never have to add an email. Signed in with email? You never have to show it. Let people find me controls whether your profile can be searched; off means only people with your link can see it.
Community (in the menu, under Marketplace) is where you find people and follow them. Search shows profiles that turned on "Let people find me"; anyone else can still be found by typing their exact username. Following needs no approval and sends no notification. It is a bookmark to someone's public page, listed under Following on your Community page, and you appear under Followers on theirs. You need a profile of your own to follow people. There is no messaging and no blocking, because nothing on a profile is direct communication; if you would rather not be found, leave "Let people find me" off, and if someone who already follows you bothers you, hide details from your profile or contact Support.
Edit it any time from Account. Turning every switch off makes the page show nothing but your username. Usernames can be changed once every 30 days, and the old address stops working when you do. To have a profile deleted entirely, contact Support from the wallet or email that owns it. Cheers Tickets may hide a profile that violates the Terms.
โ๏ธ Support Requests: Visit Support for help with events, tickets, or withdrawals.
โ๏ธ Marketing, Sponsorships & Investment: Contact Cheers for business inquiries.
๐ Cheers Tickets is about freedom. No corporate middlemen, no censorship. Just a truly decentralized ticketing experience where events are owned by the people who create them.
๐ Own your events. Own your tickets. Own your experience.